We understand that certain circumstances change, and you may need to reset your 2FA (e.g. lost/new phone).
To reset your 2FA please email firstname.lastname@example.org with a picture of yourself holding:
- your ID
- a note with 'Huobi Australia', the date, and your signature
Please refer to the image below:
Note: Please ensure that both your face and ID are clearly visible. Do not send separate photos for each item. Send a single photo where your face, ID, and the dated note are visible.